Shipping policy

Thank you for shopping with LARRY MAATUSI YOUNG-YEN. Focused on providing trendy and high-quality fashion apparel, our brand strives to deliver reliable, customer-centric shipping services. We aim to ensure every clothing order is precisely fulfilled, carefully packaged to prevent creases, stains and transit damage, and delivered to shoppers in perfect wearable condition within standard shipping schedules.

1. Standard Order Processing Schedule

Upon successful order confirmation, all apparel orders will go through internal review, quality inspection and protective packaging procedures within 1-3 business days, excluding weekends and statutory public holidays. During peak sales seasons and major promotional events with surging order volumes, standard processing timelines may be extended. Any noticeable shipping delays will be promptly communicated to customers via official notifications.

2. Shipping Fee Calculation Rules

Logistics fees for all fashion apparel orders are automatically calculated based on order weight, product quantity and final shipping destination. All exact shipping costs will be clearly presented on the checkout page prior to payment, ensuring full transparency of every logistics expense for all customers.

3. Standard Shipping Duration Estimation

Estimated delivery times:

Standard Shipping: 15 business days

All listed delivery durations are reference estimates and do not constitute guaranteed delivery deadlines. Actual parcel arrival progress may be affected by courier service hold-ups, customs inspection procedures, extreme weather, cross-border logistical limitations and local holiday arrangements of destination regions.

4. Shipment Confirmation and Tracking Activation

Once your apparel order is fully packaged and dispatched from our warehouse, you will receive an official shipment confirmation email including exclusive parcel tracking credentials and logistics inquiry guidance.

Real-time tracking status and delivery update data will generally be activated and available for self-service checking within 24-48 hours after the shipping carrier completes parcel pickup and backend system synchronization.

5. Shipping Address Accuracy Liability Statement

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout. LARRY MAATUSI YOUNG-YEN shall not be held accountable for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne entirely by the purchaser.

6. Transit Loss and Product Damage Handling Mechanism

If your clothing parcel goes missing during international transit, please contact our support team within 7 days of your expected delivery date to launch a professional logistics investigation. For orders arriving with torn, deformed or stained garments and damaged outer packaging due to transit collisions or extrusion, please submit a service request within 48 hours of receipt and attach clear photographic evidence of damages. Our team will conduct a comprehensive assessment and resolve issues efficiently.

7. Apparel Maintenance and Liability Exemption Clause

Every fashion garment is equipped with specialized care instructions covering standard wearing, cleaning, drying and storage methods. All clothing products must be maintained in strict accordance with official guidelines. LARRY MAATUSI YOUNG-YEN assumes no liability for fabric fading, shrinkage, deformation or product damage caused by improper daily maintenance, unauthorized alteration or personal misuse of apparel items.

8. International Customs Provisions and Official Contact Channels

Cross-border shipments of clothing products may be subject to import duties, customs tariffs and additional clearance fees in accordance with local regulatory policies of destination countries. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping costs.

For any inquiries regarding this Shipping Policy and your order logistics status, please get in touch with our dedicated customer service team via the official information below:

Trade Name: LARRY MAATUSI YOUNG-YEN

Phone number: +64 22 610 3398

Email: support@maatusifashion.shop

Physical address: 126 Byron Street, Sydenham, Canterbury, Christchurch 8023, New Zealand